FAQ

FAQ PAGE CONTENTS

• LMA Glossary
• Return Policy
• Project kits from our YouTube channel
• How to Access Purchased Content
• Monthly Digital Packs & The Ar(t)chive
• Past Purchases
• How to Access Free Content
• Outline Library
• Let's Make Art Matter Nominations
• Dandelion Paints
• Art Supplies
• How to Be A Pro Llama

LMA Glossary

So many terms, so many options.

• Pack - A monthly bundle of 3 digital projects (new each month!)
• Box - A physical box of supplies (offered periodically)
• Course - A special release of many projects around a theme (some include a box!)
• Digital - No physical box, no supplies (no shipping)
• Pre-Order - Paying for your physical product prior to its manufacturing (shipping window depends on the product)
• Monthly Release Schedule - We created a calendar just for you (don't forget the coming soon section!)

Return Policy

We do not offer returns on digital or physical products.

Digital Products
Due to the nature of our downloadable content, digital products are nonrefundable.

Physical Products
Unhappy with your physical product purchase? Please reach out to us at hello@letsmakeart.com and we will help in any way we can! 

Project Kits from our YouTube Channel

Did YouTube or an old subscription bring you here?

Our business model has changed. We no longer offer monthly or individual kits of supplies. You can still access outlines for older projects; see Outline Library

Periodically we offer physical product; see Art Supplies

How to Access Purchased Content

Excited to start making art? We're excited that you're excited!

To find your pdf downloads and video tutorials, click the following: My Stuff -> My Videos and Digital Content -> Watercolor & Gouache with Sarah Cray -> 'Name and Image of desired project'


 

 

 

 
The downloads are on the same page! *Happy Dance* Check for those buttons on the right sidebar or underneath your videos if using a handheld device. Make sure to log in when prompted so you can access your content!
 

Monthly Digital Packs & The Ar(t)chive

What's New?

The first of each month we release spectacularly curated bundles of 3 digital projects by Sarah Cray. The pack goes into the Ar(t)chive at 8 pm central on the last day of the month and a new one is released on the 1st at 10 am central. These lessons are geared toward the advanced beginner/intermediate watercolorist.

• There is no subscription. Please visit the website for each month you want to purchase.
• The Ar(t)chive will be unlocked twice yearly, and you may purchase past projects individually. 
• "Evergreen" (forever available!) digital projects live on the website under Shop -> Digital Evergreen Products

Past Purchases

Missing some videos in your account from a few years back?

Please do a search for the project name on our YouTube channel. In order to continue offering quality content through video tutorials, we have needed to move our older tutorials for storage purposes.

How to Access Free Content

Haven't purchased but still want to paint?

Use what you have and join us! We have videos that are available to the public on our YouTube channel. You can access specific tutorials by searching for the name of the project and 'Let's Make Art'. We continue to offer *new* content on this channel, separate from our digital products for sale.

• Watercolor Wednesday's

Sarah Cray posts a new tutorial at 10am central on our (now) favorite day of the week!

• Live Painting Events

You are cordially invited to attend our Live Paint Alongs on the last Tuesday of each month! Click on the "Live" tab when ready to tune in! *Pro tip* every event and new release is linked in our Monthly Release Schedule.

• Beginner Watercolorist?

Need the ABCs of watercolor? Please see our Beginner Series found under Resources.

Outline Library

Loving those free tutorials? There's more!

The tutorials on our YouTube channel coordinate with our free  Outline Library.  We link the PDF for every single outline. Bonus! It's in alphabetical order.

Select Resources dropdown menu, then click on Outlines. You will need to sign in to your account to access the Outline Library.

Let's Make Art Matter Nominations

Have someone in mind for a painted pick-me-up?

Please fill out the form located in Resources -> Let's Make Art Matter by clicking on "Nominate Someone Here!"

Dandelion Paints

Dandelion Paints are intermittently available to purchase, so please check in the shop section!

Dandelion Paint Co is our very own brand of liquid watercolor and can only be found at Let's Make Art. They are dye-based liquid watercolor paints that are very vibrant.

Paint Care & Safety

Best stored in a cool location away from direct sunlight; they are not lightfast. These paints have a life expectancy of 1-1.5 years.

Dandelion Paint is non-toxic and conforms to ASTM D-4236, but please keep paint away from your eyes. To clean up, use soap and water to remove any paint from skin, clothes, and other surfaces. It may stain certain types of surfaces or fabric, so we recommend using a butcher tray, laying down some newspaper, or wearing an apron while painting.

Art Supplies

Art supplies are intermittently available to purchase, so please check in the shop section!

Right now, our primary focus is on producing quality education and offering recommended supply lists to explore while learning! 

Looking for physical boxes?

*Art supplies do not come with the digital monthly packs.* Instead, we periodically offer special course releases that include physical boxes with supplies!  Please check our Monthly Release Schedule or subscribe to our email list to hear those special pre-order dates. See also; Project Kits

You can hear *the why* behind our big changes here!

How to Be A Pro Llama

What's a pro llama?

We adore our watercolor community and lovingly refer to each other as llamas (ask why in the Let's Make Art Watercolor Facebook group!). We are constantly improving and making changes that make sense. To stay on top of the latest information and physical product releases, pre-orders, etc. please subscribe to our email list at the bottom of our website! We're so happy you're here!

Need help? Email us!
hello@letsmakeart.com